Privacy Policy for I-Call.in
 At I-Call.in and its subsidiaries (“I-Call,” “we,” “our,” or “us”), we are dedicated to protecting the privacy and security of your personal data. Please read this Privacy Policy (“Policy”) carefully to understand how, why, and where we process your personal data when you interact with our website, https://i-call.in (“Website”), services, or other digital platforms.

In this Policy, the terms “you” and “your” refer to individuals engaging with I-Call (“Customers”) as well as the end users of our Customers.

1. Purpose

This Policy explains how we process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Applicability

This Policy applies to individuals who visit our website, utilize our services, or interact with our digital platforms. It outlines the types of personal data we collect, how we process it, and your rights regarding your data.

3. Personal Data We Collect

We may collect various types of personal data, including:

3.1. Information You Provide:

  • Name, email address, contact details, job title, company/organization name, and preferences.
  • Information shared for registration, feedback, or subscription to services.
  • Geographic details such as location or postal code.

3.2. Data from Third Parties:

  • Telco Data: Phone type, active status, SIM swap history, porting details, and carrier information.
  • Aggregator Data: Supplemental data such as name, address, date of birth, and, where legally permissible, national ID.
  • IP Data: Geographic location of IP addresses.
  • End User Identifiers: Date of birth, age verification, and national ID (if applicable).

3.3. Data We Infer:

  • Service Data: Risk scores and insights based on SIM behavior or phone usage.
  • Log Data: Usage metrics like SMS delivery status, timestamps, and error codes.

3.4. Information Collected Automatically:

  • System information like IP address, browser type, and user activity on our website to enhance functionality and services.

4. Collection Methods

  • Directly from users via forms, subscriptions, or interactions with our platform.
  • From social networking platforms linked to our website, with your permission.
  • Automatically through website analytics and cookies, in accordance with our Cookie Policy.

5. Legal Basis for Processing

We process personal data based on:

  • Your consent.
  • Performance of contracts.
  • Compliance with legal obligations.
  • Legitimate interests, such as improving our services, ensuring security, or marketing to grow our business.

6. Uses of Personal Data

We use your personal data for purposes like:

  • Maintaining and improving our services.
  • Personalizing user experiences on our platform.
  • Communicating promotions, updates, and service information.
  • Conducting research to enhance offerings.
  • Complying with legal obligations and protecting our rights.

7. Cookies

We use cookies to collect data and improve our website’s functionality. You can manage or disable cookies via browser settings. Note that disabling cookies may limit certain features. Refer to our Cookie Policy for details.

8. Data Transfers

As a global business, we may transfer your personal data to servers or trusted third parties outside your country. We ensure adequate protection by implementing data transfer agreements in compliance with data protection laws.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, or resolve disputes.

10. Children’s Privacy

Our services are not directed to individuals under 16 years old, and we do not knowingly collect their data. If we identify data from a child under 16, we delete it unless consent is obtained from a parent or guardian.

11. Security Measures

We implement technical, physical, and organizational measures to protect your data from unauthorized access, loss, or misuse. Third parties processing data on our behalf are held to the same security standards.

12. Policy Updates

We may update this Policy periodically. Changes will be communicated via email or a prominent notice on our website. Continued use of our services after updates signifies your agreement to the revised Policy.

13. Your Privacy Rights

As per GDPR, you have the following rights regarding your personal data:

  • Access: Request confirmation and details about your data we process.
  • Rectification: Update or correct inaccurate data.
  • Objection: Opt out of processing for certain purposes, like marketing.
  • Restriction: Limit processing of your data in specific cases.
  • Data Portability: Receive your data in a machine-readable format.
  • Withdraw Consent: Revoke consent at any time, without affecting prior lawful processing.
  • Deletion: Request deletion of personal data unless required for legal or business reasons.
  • Grievance Redressal: File a complaint with the appropriate data protection authority if your rights are violated.

14. Independence & Data Privacy

I-Call is an intellectual property of GRC and operates as an independent entity. GRC adheres to a strict “Keep Data Clean” policy and does not access or utilize any data from I-Call. All data within I-Call remains confidential and exclusive to its operations, ensuring privacy and security.

15. Subsidiary & Expansion

I-Call functions as a subsidiary of Gaea Realty & Consultants, focusing on its independent growth and expansion. Committed to enhancing business efficiency, I-Call continuously introduces new products and solutions to streamline operations and improve user experience.

For inquiries or to exercise your rights, contact us at support@i-call.in.

This Privacy Policy is effective as of [20/01/2025].